Sales & Refund Policy

This Sales & Refund Policy ("Policy") explains how orders, billing, renewals, cancellations, and refunds work for services provided by Anuron Technologies LLC ("Anuron," "we," "our," or "us"), including our cloud infrastructure, virtual private servers (VPS), managed WordPress hosting, and related add-ons (collectively, the "Services").

This Policy forms part of, and should be read together with, our Terms of Service. Where a specific plan, order, or promotion states different commercial terms in writing, those terms control for that purchase.

By placing an order or paying for the Services, you acknowledge that you have read and agree to this Policy.

Fees are displayed at checkout and in the Anuron Cloud Panel before you confirm an order. Unless stated otherwise, fees are quoted in US Dollars (USD) and are exclusive of any applicable taxes, levies, or currency conversion charges imposed by your bank or card issuer.

Subscriptions are billed in advance on the cycle you select (for example, monthly or annually). Payments are handled by our third-party payment processors, including Stripe, and our automated billing system. You authorize us and these processors to charge your selected payment method for all fees, taxes, and renewal charges as they become due.

You are responsible for keeping your billing information accurate and current. If a payment fails, we may retry the charge and may suspend or terminate the affected Services if the balance remains unpaid.

Most Services are provisioned automatically once payment is confirmed. Certain orders may be held briefly for routine fraud and verification checks (see Section 12), which can delay provisioning.

You are responsible for ordering the correct plan, configuration, and region for your needs. If you are unsure which plan is right for you, contact our sales team before purchasing — we are happy to help you choose.

We offer a 7-day money-back guarantee on the first purchase of eligible managed WordPress and cloud hosting plans. If you are not satisfied, you may request a full refund of the eligible plan fee within 7 days of your initial order.

The money-back guarantee applies only where all of the following are true:

• The request is made within 7 days of the initial purchase date.
• The purchase is for an eligible hosting plan (it does not apply to the non-refundable items listed in Section 5).
• The account is in good standing and has not violated our Terms of Service or Acceptable Use Policy.
• The guarantee has not already been used for a prior order on the same account (it is available once per customer).

The guarantee covers the recurring plan fee only. Any non-refundable charges bundled with the order (such as domains, licenses, or setup fees) remain non-refundable.

Because the following items commit resources or costs to third parties at the moment of purchase, they are non-refundable once ordered, except where a refund is required by law:

• Virtual private servers (VPS) and usage-based resources once provisioned, as capacity is reserved for you on order.
• Domain name registrations, renewals, and transfers, which are processed with upstream registries.
• Third-party licenses and software (for example, control panel, operating system, or application licenses).
• Setup, provisioning, migration, and professional-services fees once the work has begun.
• Add-ons and metered overage charges, including additional storage, bandwidth, IP addresses, and backups.
• Renewal payments and any charges falling outside the money-back guarantee window described in Section 4.

To prevent unexpected downtime or loss of data, subscriptions renew automatically at the end of each billing cycle using your payment method on file, at the then-current renewal price.

You may disable auto-renewal or cancel a subscription at any time before the renewal date through the Anuron Cloud Panel. Renewal charges are non-refundable, so please cancel before renewal if you do not intend to continue. Where required by law, we will provide advance notice before a renewal charge is applied.

You may cancel a Service at any time through the Anuron Cloud Panel or by contacting support. Unless a refund applies under Section 4, cancellation stops future renewals but does not refund the current billing period, and your Service generally remains active until the end of the period already paid for.

Following cancellation or termination, we may delete associated data and backups after a reasonable period. You are responsible for exporting any data you wish to keep before your Service ends.

Approved refunds are issued to the original payment method used for the purchase. We are unable to refund to a different card, account, or method.

Once approved, refunds are typically processed within 5–10 business days, though the time for funds to appear on your statement depends on your bank or card issuer. Any third-party costs already incurred on your behalf (such as domain registration or license fees) may be deducted from a refund.

If you have a billing concern, please contact us first — most issues can be resolved quickly and directly.

Initiating a chargeback or payment dispute without first contacting us may result in immediate suspension or termination of your Services and associated account. We reserve the right to contest disputes we believe are invalid and to recover outstanding balances, related fees, and reasonable costs.

Where a Service is offered with a written Service Level Agreement (SLA), qualifying downtime may entitle you to service credits as described in that SLA.

Service credits are applied to your account against future invoices, are not redeemable for cash, and are the sole and exclusive remedy for the availability shortfalls they cover. Credits must be requested within the timeframe stated in the applicable SLA.

We may change pricing for the Services from time to time. Changes do not affect the current paid term but may apply at your next renewal. Where required, we will provide reasonable advance notice of renewal price changes so you can decide whether to continue.

Promotional and introductory pricing applies only for the stated period and to the conditions of the promotion; standard rates apply thereafter unless otherwise stated.

To protect our customers and infrastructure, orders may be screened for fraud and abuse. We may request additional verification before releasing or continuing a Service, and we may cancel and refund orders we reasonably believe to be fraudulent, high-risk, or in breach of our Terms of Service.

Refunds issued in connection with suspected fraud or policy violations do not constitute an admission of liability and do not waive any of our rights.

We may update this Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page, and material changes may be communicated through the Anuron Cloud Panel, email, or other reasonable means.

The Policy in effect at the time of your order applies to that order. Your continued use of the Services after an update takes effect constitutes acceptance of the revised Policy.

If you have any questions about this Sales & Refund Policy, or wish to request a refund, please contact us at: